Office and documents
Information is prepared, sorted or summarised while important results still require approval.
Relief through controllable workflows
AI and automation
I identify where conventional software is enough and where AI can genuinely save SMEs time, improve quality or create clarity.
Relief through controllable workflows
The practical value for you
A limited pilot makes benefits and risks measurable before wider automation.
Services covered here
- Process analysis and automation consulting
- Local, cloud or hybrid AI solutions
- Email, document and system integrations
- Approvals, limits and success metrics
What a project can look like
Knowledge assistant
Approved internal information becomes easier to find without treating unchecked output as truth.
Enquiry triage
Incoming requests are categorised and prepared while sensitive decisions stay with people.
From briefing to operation
1. Briefing
We clarify the goal, current situation, users and essential requirements.
2. Planning
You receive a rough framework for implementation, scope, timing and price.
3. Delivery
The project is built transparently, with regular feedback whenever useful or requested.
4. Handover
The solution is delivered or installed, tested and explained clearly.
5. Improvement
Support for agreed features and later extensions remain available.
What you receive
- An implemented or installed and tested solution
- Documentation, instructions and an access overview on request
- Training for the people involved
- Optional follow-up support, maintenance and improvements
Clear agreements
Data is minimised and is not used for training without consent. Depending on risk, the system suggests, requires approval or automates only within strict limits.
IT-Service Castel
Frequently asked questions
Who is this service for?
Primarily small and medium-sized businesses, facilities and teams. Ambitious personal passion projects are welcome too.
Do you work on site?
Yes. On-site work is available in Berlin and Brandenburg and, depending on the project, throughout Germany. Travel effort and cost are agreed in advance.
How is the price determined?
Billing depends on the task, scope, risk and required support. You receive a transparent framework before work starts; there are no blanket bargain promises.
Can I get help at night or at weekends?
You can enquire at any time. Guaranteed acceptance, response or restoration times apply only when explicitly agreed. Any surcharge is confirmed before paid out-of-hours work starts.
How can I get in touch?
Directly by email, phone, WhatsApp or through the Castel community on Discord. The form only needs your name, email and message.
Selected service: AI and automation
Discuss your project
Briefly describe your project. I will clarify the goal, scope and most sensible next step with you.